Medgraphics  
Clinical Research Solutions | About Us | Products | Web Store | Education | Support | Contact Us | Home
Service and Support
  Every MedGraphics™ customer has the option for technical support via our toll-free phone service line, email support and searchable online AnswerBook.

Each of our technical support specialists goes through extensive training on each of our products in order to provide you with the most efficient support possible.
  Service Pack 5 Technical Support Phone
800-333-4137

Available 7am to 6pm CST, Monday-Friday
  Service Pack 5 Email Support Form
Technical Support can also be contacted directly through our Online Support form.
  Service Pack 5 Online AnswerBook
A Knowledge Base with common questions can be found in our searchable "AnswerBook". A login name and password are needed. All U.S. customers and distribution partners are eligible.

  - Login to AnswerBook
  - Click Here to request a login name
Technical Support
Latest Software Updates
BreezeSuite v.7.1
Service Pack 4

Service Pack 5 Click to Download
BreezeSuite v.6.4.1
Service Pack 6

Service Pack 5 Click to Download

Online Product Certification Documents
Section includes access to PDF versions of:

  • Declaration of Conformity
  • UL Listings
  • Canadian Medical Device License
  • CB Test Certificate documents
  • and more!
2011 Holiday Hours 
& Corporate Office Closings

Click Here for Details
       
  UltraCare Service Protection
We at Medical Graphics Corporation understand that every lab is unique, so we have designed a service protection system that allows you to tailor your service plan to best meet the specific needs in your lab.  You can choose from four pre-designed UltraCare plans, from our Platinum, worry free protection plan, to our basic Bronze plan.  If you like, you can adjust the plans for a perfect fit. Don't let product service be a concern in your lab, let MedGraphics™ handle it for you.

For more information on UltraCare Service Protection agreements, please contact us at
800-333-4137.
 

Biomed Training
MedGraphics™ offers biomedical engineer training classes throughout the year. The classes are tailored to cover the equipment in your facility and are small enough to ensure you get hands on experience.

Contact our training coordinator at 800-333-4137 for further information.



Next Day Parts Shipments
MedGraphics™ offers you next day parts shipments upon request, reducing your lab downtime.

 
 
  On Site Service
MedGraphics™ has trained field service engineers located throughout the United States.  Each of our field service engineers is factory trained and carries a service inventory of components with them to ensure you maximum uptime and reduced expense. We guarantee all service performed.

Contact us at 800-333-4137 for details.
  Depot Repair
For certain products, MedGraphics™ offers in house repair as an economical means of repairing your system. We also offer loaner products, to keep your lab productive while the repair is being done. Once the item in need of repair reaches our facility, we will have it repaired and on its way back to you in 5-7 business days.

Please contact technical support at 800-333-4137 if you would like to explore this option.



Privacy Statement